Manager HR-Payroll Support & Enablement
Core
Lead the delivery of high-quality customer support services, payroll escalations, and stakeholder engagement initiatives for over 100 NSW Government agencies.
Role type
Senior Manager, HR Support and Enablement (Shared Services)
Builds
Consistent customer service experience and streamlined processes across 8 NSW Government Departments
Domain
Public Sector / Government Shared Services / HR & Payroll Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership in HR/payroll/shared services, stakeholder management, complex issue resolution, data analysis for service improvement, change management, team coaching
Preferred skills
Experience in digital transformation, operational excellence in complex environments
Technologies
Legacy systems replacement, service performance data tools
Responsibilities
Coordinate resolution of complex payroll and HR service enquiries and escalations; Analyse service performance data to drive improvements; Lead continuous improvement and change initiatives; Coach and develop team capability
Seniority
Senior Manager, hands-on leadership
