Integrations Expert | Customer Experience
Core
Senior expert resolving complex ERP/HRIS integration escalations and driving product improvements for finance teams.
Role type
Senior IC Integrations Expert (Customer Experience)
Builds
Automated sync of financial data between Ramp and core systems like NetSuite, QuickBooks, Sage Intacct, Xero, and Workday.
Domain
FinTech / Enterprise Resource Planning (ERP) / Human Resource Information Systems (HRIS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Advanced troubleshooting of ERP/HRIS sync issues, API familiarity, JSON/CSV handling, cross-functional collaboration, documentation leadership, enablement/mentorship, pattern recognition from support data, judgment under ambiguity.
Preferred skills
Zendesk mastery, SQL usage, FinTech/accounting background, prior enablement experience.
Technologies
NetSuite, QuickBooks, Sage Intacct, Xero, Workday, Zendesk, Salesforce, JSON, CSV, APIs
Responsibilities
Serve as final escalation point for complex integration issues via chat/email/live support, resolve 85–95% of escalated sync/config issues without engineering intervention, scope platform gaps and propose architectural fixes, lead documentation for edge cases and systemic issues, run enablement sessions and mentor IC5 Integration Specialists, identify recurring friction to contribute to product discovery.
Seniority
Senior, hands-on IC with mentorship responsibilities