German Speaking - Technical Support Analyst
Core
Diagnose and resolve hardware and software technical issues for customers while adhering to data privacy standards.
Role type
Technical Support Analyst
Builds
Resolved customer issues and accurate product guidance
Domain
BPO / Customer Service / Electronics
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, data privacy compliance, product guidance, cross-team coordination
Preferred skills
Affinity to electronics and technology, Microsoft Office proficiency
Responsibilities
Take full ownership of customer-reported issues, research and troubleshoot hardware/software problems, escalate unresolved issues, deliver prompt and accurate information to customers, provide clear product guidance, coordinate with departments to resolve service issues, maintain compliance with data privacy policies
Seniority
Entry-level, hands-on IC
