EL1 Enterprise Service Management Solutions Architect
Core
Designing, managing, and planning Enterprise Service Management (ESM) projects across various ICT disciplines.
Role type
Enterprise Service Management Solutions Architect
Builds
ESM platforms and technical solutions for business requirements
Domain
IT Service Management / Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ESM platforms (ServiceNow, Jira, BMC Remedy, Cherwell), ITIL frameworks, data modeling (CMDB), Infrastructure as Code (Terraform), Git/GitLab, complex requirement analysis
Preferred skills
Bachelors degree in IT/CS, ESM platform certifications, operational ICT environment experience
Technologies
ServiceNow, Jira, BMC Remedy, Cherwell, Terraform, GitLab, Git
Responsibilities
Design and manage ESM projects, translate business requirements into technical solutions, analyze complex business needs, develop data models and CMDBs, work with cross-functional teams
Seniority
Mid-level, hands-on IC
