IT Operations Analyst
Core
Manage internal IT support tickets, endpoint lifecycle, user accounts, and Microsoft 365 administration for a SaaS or corporate environment.
Role type
IT Operations Analyst
Builds
IT support processes, endpoint management, and identity access controls
Domain
Enterprise IT Operations / SaaS
Required skills
IT support ticket management, endpoint lifecycle management, Microsoft 365 administration, identity and access management, Mac environment support, endpoint management platforms
Preferred skills
Apple Business Manager familiarity, knowledge base creation
Technologies
Microsoft 365, Teams, Slack, Intune, Jamf, Apple Business Manager
Responsibilities
Manage internal IT support tickets and act as the primary escalation point, Own endpoint lifecycle end to end: provisioning, configuration, deployment and decommissioning, Administer user accounts, permissions and group-based access, Support Microsoft 365 administration and workplace collaboration tools, Build and maintain IT documentation and a knowledge base