National Training and Development Manager
Core
Design, implement, and manage training programs and an LMS system to enhance workforce capabilities and support business objectives in the finance and insurance sector.
Role type
National Training and Development Manager
Builds
Customized training initiatives, organizational capabilities frameworks, and rewards/recognition programs
Domain
Finance and Insurance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training strategy development, LMS management, change management, instructional design, workforce planning, rewards program management, performance improvement planning
Preferred skills
Experience in customer service environments, ability to deliver instructional presentations, knowledge of financial products and services
Technologies
LMS, Microsoft Office suite
Responsibilities
Manage a newly implemented LMS system, build new training content, identify coaching and skill gaps, drive consistency in service standards and compliance, develop organizational capabilities frameworks, implement rewards and recognition initiatives, provide reporting and analysis of training activities
Seniority
Mid-level, hands-on IC