Service Support Manager
Core
Supervise and lead a team providing administration support to staff and Community Services clients at Customer Service Centres.
Role type
Service Support Manager
Builds
Efficient, effective frontline administrative and site management services for vulnerable clients.
Domain
Public sector / Community Services / Child Protection
Required skills
Team supervision, high-pressure environment management, client-focused service delivery, organization, time management, budget management, staff establishment management, change management, solution-focused problem solving
Preferred skills
Developing team capabilities, fostering integrity and professionalism, flexibility
Technologies
None stated
Responsibilities
Supervise a team in the provision of efficient, effective frontline, administrative and site management services; ensure client focused and consistent high quality service delivery across Customer Service Centres; plan, manage, monitor and report on administrative and site management functions; manage budgets and staff establishments; manage change within a team environment with competing priorities
Seniority
Mid-level manager