IT Support Trainee
Core
Entry-level IT support role for recent school leavers to handle incoming support calls, troubleshoot basic hardware/software issues, and create support tickets for the technical team.
Role type
Junior IT Support Trainee
Builds
IT support services for business clients
Domain
IT Services / Help Desk
Deliverable
client delivery
Required skills
problem-solving, communication, attention to detail, reliability, ability to follow documented processes
Preferred skills
curiosity, willingness to learn, teamwork, confidence in phone conversations
Responsibilities
Answer incoming IT support calls, troubleshoot basic computer and printer issues, reset passwords, create support tickets, escalate complex issues to technicians
Seniority
Entry-level, no prior experience required