Whatever Whenever Supervisor
Core
Frontline supervisor managing daily front desk operations, guest services, and team coordination at a luxury hotel.
Role type
Frontline Supervisor (Guest Services)
Builds
Guest check-in/check-out experiences, room allocations, and daily operational reports for a 588-room luxury hotel.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Team leadership, conflict resolution, payment processing, report compilation, guest request management, shift balancing
Preferred skills
Local guest journey knowledge, coaching ability, market rate awareness
Technologies
Property Management System (PMS), reporting tools
Responsibilities
Manage day-to-day front desk operations and ensure service standards; Assist staff with resolving payment issues and processing transactions; Pre-assign room allocations and verify billing accuracy; Coordinate with housekeeping on room readiness and track arrivals/departures; Facilitate team briefings and communicate service goals; Assist in training and coaching employees.
Seniority
Individual Contributor, supervisory level