Residential Experience Team Member
Core
Front-line residential concierge and property support role ensuring exceptional customer service and day-to-day operations for apartment residents.
Role type
Residential Concierge / Property Support Specialist
Builds
Residential apartment communities (BTR) (via careerplan.io/jobs/8ee13cab-0f5d-482e-ac85-7192112ba0a7-residential-experience-team-member-at-unilodge)
Domain
Real Estate / Student Accommodation / Hospitality
Required skills
Customer service, Property management, Rent collection, Inspection coordination, Maintenance liaison, Event coordination
Preferred skills
Real estate, Student accommodation, Hotel industry experience
Technologies
Property management systems, Communication tools
Responsibilities
Manage incoming phone and email enquiries, Complete check-in and check-out processes, Conduct routine and exit inspections, Coordinate maintenance requests, Collect and reconcile rent payments, Coordinate community events
Seniority
Entry-level to Junior