Collections Specialist - Order to Cash
Core
Manage the end-to-end Order-to-Cash process, driving collections, resolving disputes, and supporting healthy cash flow outcomes for a portfolio of accounts.
Role type
Collections Specialist (Order-to-Cash)
Builds
Cash flow outcomes and debt recovery
Domain
Industrial manufacturing / Finance
Required skills
Accounts Receivable management, Credit Control, Collections, Dispute resolution, Payment negotiation, Account reconciliation, Microsoft Office proficiency, SAP experience
Preferred skills
CFIN or modern collections platforms experience, High-volume collections management
Responsibilities
Manage the Order-to-Cash process across a portfolio of accounts, Drive collections activities and follow up outstanding invoices, Investigate and resolve disputes, deductions, and payment issues, Negotiate payment arrangements and improve debt recovery outcomes, Maintain collection worklists and prioritise activities effectively, Handle customer queries, remittance advice, and invoice requests, Perform account reconciliations and ensure accurate record keeping, Build strong relationships with internal and external customers, Work closely with stakeholders to resolve issues and optimise cash flow, Ensure compliance with SOPs, policies, and controls