Sessional Ombudsman, Investment & Advice
Core
Resolve complex complaints and disputes in the Investment & Advice sector, acting as an independent adjudicator between consumers and financial service providers.
Role type
Senior Sessional Ombudsman (Investment & Advice)
Builds
Fair and timely dispute resolution outcomes for consumers and firms in the I&A sector.
Domain
Financial Services / Investment & Advice / Dispute Resolution
Required skills
Legal qualifications, senior executive experience, deep I&A sector knowledge, analytical skills, decision explanation, coaching ability, resilience, engagement skills
Preferred skills
Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives; background in tribunals, EDR schemes, or regulatory agencies
Technologies
N/A
Responsibilities
Hear and decide on complaints against financial planners, stockbrokers, managed funds, and other I&A entities; explain decisions to firms and complainants; mentor junior staff; engage with industry and consumer stakeholders
Seniority
Senior, Sessional (per-engagement basis)