Customer Success Manager
Core
Own a large book of healthcare practice customers (100+) driving retention, consumption, and net revenue expansion across finance, marketplace, and AI products.
Role type
Senior Customer Success Manager (high-growth fintech)
Builds
Healthcare practice management ecosystem (fintech, marketplace, AI)
Domain
Fintech / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer retention, net revenue expansion, high-volume multi-channel outreach, data segmentation, playbook iteration, cross-functional partnership, simplifying complex financial/tech concepts
Preferred skills
Experience in high-velocity SMB/Middle Market, early-stage VC-backed environments, healthcare industry
Technologies
None explicitly listed
Responsibilities
Own a large book of business with accountability for consumption and net revenue expansion; Drive consumption and utilization by identifying and unblocking low/zero spend accounts; Monitor daily usage data to close gaps; Reduce churn by proactively identifying risk and running structured save motions; Build durable customer habits; Execute upsell and cross-sell motions; Run high-volume, multi-channel outreach (phone, SMS, email); Partner cross-functionally across timezones to improve onboarding and product features
Seniority
Senior, hands-on IC
