Bilingual Customer Care Representative
Core
Deliver exceptional customer service to EQ Bank's prospective and existing customers by identifying banking needs, providing accurate information, and guiding them through digital onboarding and product offerings.
Role type
Bilingual Customer Care Representative
Builds
Digital banking platform (EQ Bank) for Canadian customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Bilingualism (French and English), customer service, inbound call/chat handling, digital onboarding support, regulatory compliance, problem-solving, CRM platforms, Microsoft Office Suite
Preferred skills
Banking or financial services experience, call centre experience, post-secondary education or certification in a related field
Responsibilities
Field large volumes of inbound calls and chats, own the digital onboarding experience, resolve customer inquiries at first contact, execute controls to ensure adherence to regulatory requirements, identify opportunities for continuous improvement
Seniority
Entry to Mid-level
