Workday Service Delivery Manager
Core
Manage operational and financial metrics for a portfolio of Workday clients, ensuring business objectives are met through process improvements and best practices.
Role type
Senior Service Delivery Manager (Workday/ERP)
Builds
Managed services delivery for Workday implementations and operations
Domain
Enterprise Resource Planning (ERP), specifically Human Capital Management (HCM)
Required skills
Workday experience, ERP domain knowledge (HCM/Finance/Payroll), ITIL best practices, offshore team management, revenue management, client relationship management, project forecasting, budget management, change request management
Preferred skills
HR/Finance/Payroll practitioner background, ITIL certification, Salesforce experience
Technologies
Workday, Salesforce, Microsoft Office (Word, PowerPoint, Excel, OneNote)
Responsibilities
Forecast projects and manage budgets/actuals; lead client meetings and facilitate strategy sessions; drive team performance and client satisfaction; maintain executive client relationships; identify and close new business opportunities; ensure adherence to service level agreements and ITIL processes.
Seniority
Senior, hands-on IC with team leadership