AO3 Fines Administration Officer
Core
Supporting key administrative and operational functions within a busy client services team by processing requests, investigating enquiries, and maintaining accurate records.
Role type
Senior IC administrative officer
Builds
Administrative outcomes and client service responses
Domain
Government administration and client services
Deliverable
dashboards & analysis
Required skills
Data processing, written correspondence, information analysis, form checking, record maintenance, internal system research, high-volume handling
Preferred skills
Customer service, compliance, case management
Technologies
Microsoft Office applications
Responsibilities
Reviewing and responding to high volume of client enquiries, Processing administrative requests in line with relevant policies and procedures, Investigating and assessing information to determine appropriate outcomes, Drafting and reviewing written correspondence, Conducting repetitive form checking and high-volume data entry, Maintaining accurate records and case notes