Support Engineer, Region Services
Core
Linux technical support engineer solving internal operational issues, preparing operational dashboards, and modifying systems within isolated AWS regions.
Role type
Senior Linux Support Engineer (Cloud Operations)
Builds
Operational stability and change management for isolated cloud regions
Domain
Cloud Infrastructure / Linux Systems / Security-Cleared Environments
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Linux/Unix system administration, scripting (Bash, Python, C, C++, Java, Ruby), troubleshooting complex distributed systems, networking fundamentals (load balancers, switches, routers), change management processes, run-book creation, on-call incident resolution
Preferred skills
Cloud computing concepts, failure mode analysis, mentoring new hires, technical writing, process improvement initiatives
Technologies
Linux, Bash, Python, C, C++, Java, Ruby, AWS internal AI systems, operational dashboards
Responsibilities
Solve internal operational issues and resolve out-of-hours incidents, prepare or review operational dashboards, modify systems via change management, write run-books for new services, mentor new Support Engineers, participate in on-call rotations, use internal AI systems for diagnosis
Seniority
Senior, hands-on IC with on-call responsibilities