Operations Supervisor
Core
Supervise parcel lifecycle operations, driver performance, and safety compliance at a delivery hub to ensure on-time e-commerce deliveries.
Role type
Operations Supervisor (Logistics)
Builds
E-commerce delivery network
Domain
Logistics / Transportation / E-commerce
Deliverable
product features
Required skills
Transportation and logistics operations, leadership and coaching, route optimization, health and safety compliance, problem-solving, operational reporting
Preferred skills
Warehouse operations experience, freight management, tech-savviness
Technologies
Delivery management systems, route optimization tools
Responsibilities
Monitor driver progress and manage delivery exceptions, track driver performance and compliance, oversee parcel returns and reconciliation, review and optimize delivery routes, coordinate truck receivals and unloading, maintain operational reporting, monitor health and safety compliance, provide coaching to team members, escalate operational risks, resolve delivery exceptions and customer concerns.
Seniority
Mid-level, hands-on IC
