Case Manager
Core
Provide case management support to participants in the Housing Support Program, helping them rebuild stability, safety, and connection while addressing challenges like homelessness and mental health concerns.
Role type
Case Manager (Housing Support)
Builds
Case plans, participant capacity, and engagement with community supports and TSA programs (Towards Independence, Doorways).
Domain
Social Services / Housing / Mental Health
Deliverable
client delivery
Required skills
Case planning, intake and assessment, risk assessment, record keeping, advocacy, outreach, relationship building
Preferred skills
Experience with homelessness, AOD dependence, mental health, justice involvement, cultural safety with Aboriginal and Torres Strait Islander communities
Technologies
TSA programs (Towards Independence, Doorways)
Responsibilities
Support participants to achieve self-determined goals through collaborative case planning; Assist participants to attend appointments, build capacity, and engage with community supports; Complete intake and assessment to develop shared understanding of strengths and needs; Maintain accurate, up-to-date records in line with TSA standards; Take preventative action in potential high-risk situations in accordance with policy; Advocate for participants with government and non-government agencies
Seniority
Mid-level IC
