NAB Customer Service Advisor - Merchant Services
HybridCitizens or permanent residents only
Core
Support merchants with technical EFTPOS terminals, payment solutions, settlements, and account maintenance via high-volume inbound calls.
Role type
Customer Service Advisor (Merchant Services)
Builds
Payment processing operations and merchant account services
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Troubleshooting hardware/connectivity, Transaction processing, Account management, Fee calculation, System outage support, Regulatory compliance
Preferred skills
Call center experience, Tech savvy, Resilience
Responsibilities
Handle 30-40 daily inbound calls for merchant support, Troubleshoot EFTPOS terminal faults and connectivity, Assist with transaction failures and settlements, Update merchant account details, Educate customers on first-call resolution
Seniority
Entry-level to Mid-level
