Operations Manager – Hospitality Services
Core
Lead a portfolio of hospitality service contracts across NSW, ensuring operational excellence, client satisfaction, and workforce management for multiple sites.
Role type
Senior Operations Manager (Hospitality Services)
Builds
Hospitality service delivery across multiple client sites
Domain
Hospitality / Facilities Management
Required skills
Multi-site leadership, workforce planning, budget management, client relationship management, compliance management, performance management, operational reporting
Preferred skills
Commercial acumen, business development, team development, problem-solving
Technologies
N/A
Responsibilities
Lead day-to-day management of multiple hospitality service contracts; Conduct regular site visits to monitor performance and compliance; Build and maintain strong relationships with key client stakeholders; Manage labour costs, budgets, and portfolio profitability; Drive employee engagement, retention, and performance across the portfolio; Ensure compliance with legislative requirements and client standards.
Seniority
Senior, hands-on IC
