Senior Change Advisor
Core
Drive stakeholder engagement, business readiness, communications, training, and adoption activities to support a multi-year Digital Modernisation Program transforming service delivery at NSW Fair Trading.
Role type
Senior Change Advisor (IC)
Builds
Digital modernisation solutions and improved customer/employee experiences
Domain
Public sector / Digital transformation
Required skills
Change management methodologies, stakeholder engagement, business readiness planning, communication strategy, training design, risk management, executive reporting, project delivery integration
Preferred skills
Digital transformation experience, customer experience improvement, Agile/hybrid project environments
Technologies
Digital tools, enterprise technology platforms
Responsibilities
Plan and deliver change management activities to prepare stakeholders for transition; Lead development of change management strategies; Undertake stakeholder and change impact assessments; Develop communication and engagement plans; Design and coordinate stakeholder workshops; Embed change activities within project delivery plans; Develop training approaches for new tools; Monitor adoption metrics; Manage change-related risks; Prepare executive-level reporting; Support transition and go-live activities.
Seniority
Senior, hands-on IC
