Customer Relationship Manager
Hybrid
Core
Contact customers with overdue accounts to investigate balances and negotiate sustainable repayment arrangements.
Role type
Customer Relationship Manager (Collections)
Builds
Repayment plans for consumers with outstanding balances
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
negotiation, communication, problem solving, account analysis, empathy, technology proficiency
Responsibilities
Contact and relocate customers to establish communication, negotiate sustainable repayment arrangements, analyse account information to identify resolution strategies, contribute to team performance by achieving targets