IT Operations Engineer - Tekonosys
Core
Ensure stability, availability, and performance of business-critical systems and applications through L1/L2 technical support and 24/7 production coverage.
Role type
L1/L2 IT Operations Engineer
Builds
Production and application support coverage for enterprise systems
Domain
IT Operations / System Administration
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Linux, Windows Server, monitoring tools (Nagios, Zabbix, Datadog), basic networking (TCP/IP, DNS, Firewalls), incident management, SLA adherence, root cause analysis, automation
Preferred skills
Cloud platforms (AWS, Azure, Google Cloud), ITIL frameworks, knowledge base maintenance, SOP creation
Responsibilities
Troubleshoot and resolve application, hardware, and infrastructure issues; monitor production environments and respond to alerts; support deployments and operational maintenance; collaborate with development and networking teams; maintain documentation (runbooks, troubleshooting guides); participate in rotational shifts and on-call schedules
Seniority
Junior, hands-on IC