Customer Onboarding Specialist
Core
Primary point of contact guiding new business partners through the onboarding journey, from initial communication and document collection to account verification and final approval.
Role type
Customer Onboarding Specialist
Builds
Onboarding processes for new business partners in fintech and cryptocurrency
Domain
Fintech and cryptocurrency
Deliverable
client delivery
Required skills
Document review and validation, CRM management, process coordination, compliance adherence, stakeholder communication, issue resolution
Preferred skills
KYC procedures, business verification, financial services experience, AI tool usage
Responsibilities
Collect and review KYC documentation, maintain partner records in CRM, collaborate with Compliance and Sales teams, monitor onboarding progress, identify process improvements, handle confidential information
Seniority
Individual Contributor, 1+ years experience