Systems Engineer – Level 2
Core
Provide onsite and remote IT support, infrastructure management, and technical escalation for SMB clients.
Role type
Level 2 Systems Engineer (IT Support & Infrastructure)
Builds
Client workstations, servers, and network infrastructure
Domain
IT Services / Managed Services
Required skills
Windows 10/11 Pro, Microsoft 365, Windows Server, Active Directory, Google Suite, MS Suite, macOS, networking fundamentals, hardware diagnosis, root cause analysis, end-user computing troubleshooting
Preferred skills
TAFE Networking Qualifications, Service Desk experience, Virtualization (Hyper-V, VMWare), Backup & Recovery (ShadowProtect, Veeam), Cloud Platforms (Azure, AWS, GSuite, Dropbox)
Technologies
Windows 10/11 Pro, Microsoft 365, Windows Server, Active Directory, Google Suite, MS Suite, macOS, Hyper-V, VMWare, ShadowProtect, Veeam, Microsoft Azure, Amazon AWS, GSuite, Dropbox
Responsibilities
Troubleshoot, support, implement & maintain infrastructure onsite at client premises; Provide remote support for client infrastructure; Provide technical escalation for the Service Desk; Contribute to infrastructure projects aimed to enhance value to clients
Seniority
Mid-level, hands-on IC