Junior Technology Support Officer
Core
Provide frontline technology support, resolve routine incidents, and assist with device setup and maintenance for the Waalitj Foundation and West Coast Eagles.
Role type
Junior IT support specialist
Builds
Internal IT operations and user support services
Domain
Non-profit / Sports organization IT
Required skills
Windows device support, Microsoft 365 administration, basic networking, troubleshooting, user account management, asset record keeping
Preferred skills
Certificate III/IV in technology, prior service desk experience, driver's license, ability to travel to remote sites
Technologies
Windows, Microsoft 365
Responsibilities
Receive and resolve routine technology incidents and service requests; Provide frontline technical support for devices, printing, phones, and connectivity; Assist with setup, deployment, and maintenance of laptops and mobile devices; Support employee onboarding and offboarding including user accounts and permissions; Maintain accurate technology asset and licensing records; Provide onsite technology support across regional and remote locations; Escalate complex technical issues and security incidents.
Seniority
Junior, hands-on IC