Platform Adminstrator
Core
Trusted advisor and technical administrator for ServiceChannel customers, ensuring platform configurations are maintained, optimized, and aligned to business requirements.
Role type
Senior SaaS platform administrator
Builds
ServiceChannel platform configurations, user access, and workflows for retail, restaurant, and facility management customers
Domain
SaaS / Facilities Management / Retail Operations
Required skills
SaaS administration, customer-facing technology solutions, analytical troubleshooting, multi-priority management, cross-functional stakeholder collaboration
Preferred skills
ServiceChannel platform experience, Zendesk, facilities management workflows, workflow automation, enterprise customer support
Technologies
ServiceChannel, Zendesk
Responsibilities
Configure and maintain platform settings based on customer requirements; Manage user access, permissions, and administrative settings; Implement customer-requested updates within approved modules; Serve as primary point of contact for platform administration requests; Collaborate with internal teams to evaluate enhancement requests; Document platform changes and maintain configuration records.
Seniority
Mid-Senior, hands-on IC
