Implemention Specialist
Core
Lead customers through successful software implementations for a unified CAFM platform, managing the process from kick-off to go-live.
Role type
Implementation Specialist (SaaS)
Builds
A unified CAFM platform for commercial real estate owners and operators
Domain
Commercial real estate / Facility management / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SaaS implementation, solution consulting, technical project delivery, software configuration, data migration, data validation, project coordination, user training, risk management
Preferred skills
CAFM, CMMS, facility management, property management, enterprise SaaS, APIs, integrations, SQL, CRM, ticketing, project management tools
Technologies
Jira, HubSpot, Microsoft Excel, SINGU implementation tools
Responsibilities
Own software implementations from kick-off through go-live, gather customer requirements and translate business needs into system configuration, configure SINGU modules based on agreed scope and best practices, prepare, clean, validate, and import customer data, support customers through testing, UAT, and go-live, deliver training sessions, identify risks and resolve blockers, improve implementation standards and repeatable processes
Seniority
Mid-level, hands-on IC