Operations Training Specialist I
Core
Design, develop, and deliver training programs and materials for employees to support operational processes and knowledge management.
Role type
Junior corporate training specialist (instructional design & facilitation)
Builds
Training curricula, job aids, and learning materials for internal operations teams
Domain
Fintech / Blockchain / Capital Markets
Deliverable
product features
Required skills
Instructional design, training needs analysis, content creation, session facilitation, LMS management, data analysis
Preferred skills
Adult learning principles, Microsoft/Google Suite proficiency, shadowing operations processes
Technologies
LMS, Microsoft Office, Google Suite
Responsibilities
Conduct training needs assessments, develop training objectives and content, create and edit training materials (presentations, handouts), schedule and coordinate training sessions, facilitate training sessions (in-person/virtual), collect and analyze training evaluation data, manage the learning management system, shadow operations agents to understand processes
Seniority
Entry-level, hands-on IC
