Manager für Fahrgastinformation - FlixTrain (m/w/d)
Core
Manage passenger information and operational disruptions for FlixTrain, ensuring timely communication of delays and alternative transport options to travelers.
Role type
Passenger Information Manager
Builds
Real-time passenger updates and operational coordination for FlixTrain services
Domain
Rail transport / Passenger services
Deliverable
dashboards & analysis
Required skills
Passenger rights knowledge, Operational disruption management, Booking system administration, Rebooking organization, Alternative transport coordination, Documentation in enterprise systems
Preferred skills
Rail passenger transport experience, English basics, MS Office proficiency, Shift work adaptability
Responsibilities
Communicate operational deviations to passengers, Adjust train capacities in booking systems, Organize rebookings, Decide on alternative transport methods, Document operational deviations, Coordinate with dispatchers and fleet management
Seniority
Individual Contributor, operational level