Starlink Customer Success Specialist
Core
Entry-level individual contributor role responsible for activating Starlink service orders, managing billing, tracking shipments, and reconciling accounts to ensure customers receive high-speed internet.
Role type
entry-level individual contributor customer success specialist
Builds
Starlink service activations and billing workflows for global customers
Domain
satellite internet / telecommunications
Required skills
order review and data accuracy, account setup, shipment tracking, billing reconciliation, issue escalation, process improvement, Excel, Salesforce, Smartsheet
Preferred skills
high-volume order handling, clear communication with financial context, process automation, AI coding tool usage (Claude, Cursor, Copilot)
Responsibilities
Review assigned orders for accuracy before system entry; Set up customer accounts for hardware shipment and service activation; Track shipments and activation dates; Maintain system trackers for status and risks; Own past-due balances and unapplied cash; Escalate issues with clear problem statements; Flag unused kits or stalled customers to managers; Identify and improve inefficient process steps
Seniority
Entry-level, individual contributor