Administration Officer
Core
Provide warm, professional support to clients via a contact centre, managing inbound/outbound calls, appointments, and enquiries with sensitivity and privacy.
Role type
Contact Centre Administration Officer
Builds
Efficient, respectful, and positive client experience for women's health screening services
Domain
Public healthcare / Women's health screening
Deliverable
client delivery
Required skills
Client-focused administration, confidential record management, effective communication with diverse clients, prioritization under pressure, Microsoft Office and database proficiency
Responsibilities
Manage inbound and outbound calls, maintain accurate client records, resolve enquiries, support mentorship of colleagues, coordinate screening appointments
Seniority
Entry-level to Junior, hands-on IC
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