Ticketing Operations Analyst - Product Ops
Core
Coordinates cross-departmental product initiatives, manages User Acceptance Testing (UAT), and supports data cleansing and fraud monitoring for ticketing software.
Role type
Product Operations Analyst
Builds
Ticketing software features and operational processes for live events
Domain
Live entertainment ticketing and event management
Deliverable
product features
Required skills
User Acceptance Testing coordination, bug triage and escalation, data cleansing, fee investigation, report generation, bulk order cancellation, Excel (data parsing, VLOOKUP), project management
Preferred skills
Software testing protocols, live event ticketing experience, ticketing software administration
Responsibilities
Recruit and hold stakeholders accountable for completing UAT on new products; Evaluate and escalate global triage bug tickets; Investigate fee variance tickets and manage user accounts; Generate reports on problematic orders and coordinate bulk cancellations; Participate in on-call rotations for refunds and emergency requests
Seniority
Mid-level, hands-on IC