Passenger Information Manager (m/w/d)
Core
Manage passenger information and operational disruptions for train services, coordinating solutions and keeping teams updated.
Role type
operational passenger information manager
Builds
real-time passenger updates and alternative transport arrangements
Domain
rail transport
Required skills
active communication, documentation, shift work adaptability, structured problem-solving, independent work, MS Office proficiency
Preferred skills
experience in passenger rail transport, knowledge of passenger rights
Responsibilities
Communicate timely passenger information about delays and operational changes, adjust train capacities in booking systems, organize and execute rebookings, decide on alternative transport options, document operational deviations in company systems, coordinate with dispatchers and fleet management
Seniority
individual contributor