Regional Operations Manager UK (m/f/d)
Core
Drive the performance of the UK coach network by working directly with bus partners, drivers, and operational stakeholders to ensure reliable, high-quality service delivery.
Role type
Regional Operations Manager
Builds
Reliable intercity coach services for passengers
Domain
Transport / Mobility
Required skills
Stakeholder management, Data analysis, Operational coordination, Customer complaint resolution, Process improvement, Reporting
Preferred skills
Transport or mobility industry experience, Experience with scale-up environments, Travel across the UK
Technologies
Excel, Microsoft Office suite, PowerBI, AI tools, Planr, Playstation, OneOps Control
Responsibilities
Support bus partners in implementing Flix standards, Analyze datasets to derive insights on partner performance, Build reports and monitor partner quality, Identify product and process improvement opportunities, Support driver and operational staff training, Address customer complaints and liaise with customer service
Seniority
Mid-level, hands-on IC