Starlink Customer Success Specialist (Brazil)
Core
Support Starlink operations in Brazil by managing customer account activations, billing, and shipment coordination from contract signing to service delivery.
Role type
Entry-level individual contributor customer success specialist
Builds
Starlink internet service accounts and hardware shipments for Brazilian customers
Domain
Telecommunications / Satellite Internet / Brazilian Logistics
Required skills
Portuguese (fluent), English (fluent), Brazilian invoicing (Nota Fiscal), shipping coordination, data tracking, process improvement
Preferred skills
Experience with Brazilian invoicing (NF-e, CNPJ/CPF), logistics documentation, Excel, Salesforce, Smartsheet, AI coding tools
Technologies
Salesforce, Smartsheet, Excel, AI coding tools (Claude, Cursor, Copilot)
Responsibilities
Set up customer accounts for hardware shipment and service activation; Coordinate shipments and resolve delivery/documentation issues; Support Brazilian invoicing processes including Nota Fiscal issuance; Track shipments, activation dates, and billing milestones; Own past-due balances and unapplied cash; Communicate with customers and internal teams to resolve issues; Identify and improve inefficient processes
Seniority
Entry-level individual contributor