Billing Support Specialist
Core
High-volume contact center specialist managing billing inquiries, disputes, and collections for restaurant partners to protect relationships and prevent churn.
Role type
Senior IC billing support specialist (contact center)
Builds
Retention of restaurant partners via financial resolution and accurate billing processing
Domain
Hospitality technology (SaaS) + Financial services
Required skills
High-volume customer support, conflict resolution, financial data processing, CRM/ERP navigation, multi-channel communication, collections, churn prevention, root-cause analysis
Preferred skills
B2B/SaaS billing experience, Salesforce/NetSuite proficiency, process improvement, pattern recognition
Technologies
Salesforce, NetSuite, ACH, Credit Card Processing
Responsibilities
Manage inbound billing inquiries via phone, email, and chat; Resolve billing disputes and de-escalate partner concerns; Identify churn risks and execute retention strategies; Process payments and reconcile accounts; Navigate multiple systems for real-time documentation; Recommend process improvements based on billing error patterns
Seniority
Mid-level, hands-on IC