Client Solutions Director
Core
Guide enterprise health plan partners through implementation from sales cycle to go-live, define operational workflows, and drive post-launch optimization.
Role type
Senior Client Solutions Director (Healthcare)
Builds
Enterprise health plan partnerships and scalable implementation playbooks
Domain
Healthcare / Health Insurance / Mental Health
Required skills
Health plan operations, Project management, Strategic problem solving, Executive communication, Data analysis
Preferred skills
Experience with eligibility integration, claims/billing workflows, utilization management, network operations, compliance
Technologies
Looker, Excel, SQL, Google Sheets
Responsibilities
Partner with Sales to scope technical/operational feasibility for prospective payers; Lead end-to-end implementation for large-scale enterprise health plan partners; Identify and resolve bottlenecks, technical blockers, or regulatory constraints; Establish implementation governance structures and drive cross-functional alignment; Lead post-launch transition to Account Management and monitor health metrics; Build reusable implementation playbooks, toolkits, and standard operating procedures (SOPs)
Seniority
Senior, hands-on IC