Voice Specialist
Core
Subject matter expert for voice routing quality and configuration, ensuring Vonage voice services meet high standards of reliability and performance.
Role type
Senior IC Voice Specialist (Technical Routing & Quality)
Builds
Global voice routing configurations, automated alerting tooling, and optimized carrier interconnects
Domain
Cloud Communications / VoIP / SIP Protocol
Required skills
SIP protocol expertise, voice routing platform configuration, voice quality KPI analysis (ASR, NER, MOS, PDD), carrier interconnect management, complex SIP-layer troubleshooting, API integration
Preferred skills
VCC/VBC platform experience, US voice carrier peering knowledge, GCS platform familiarity, automation/ML routing optimization
Technologies
Vonage RVE/GCS, FreeSWITCH, Kamailio, AWS, IBM Data Centres
Responsibilities
Configure and optimize voice routing across global supplier connections; monitor voice quality metrics and drive improvements; investigate and resolve carrier degradations and SIP issues; onboard new voice carriers and validate connectivity; support migration of voice services to AWS; contribute to automated alerting tooling; act as SME for cross-functional teams.
Seniority
Senior, hands-on IC
