Manager, IT
Core
Lead the IT support team and manage the SaaS environment, identity access, and enterprise tools to ensure seamless customer and internal operations.
Role type
Senior IT Manager (Support & Infrastructure)
Builds
SaaS environment, identity management systems, and support processes
Domain
Technology / IT Operations / Customer Support
Required skills
Team leadership, project management, identity access management (IAM), SaaS administration, desktop OS support (macOS, Windows), video conferencing solutions, support ticket management, policy documentation, cross-functional collaboration
Preferred skills
AI tool utilization for process improvement, global team management, mentorship, continuous improvement methodologies
Technologies
O365, Slack, Teams, Zoom, SSO integrations
Responsibilities
Manage team performance globally using Service Level Objectives, co-manage and administer the SaaS environment, create comprehensive policy and process documentation, lead cross-functional projects, translate project requirements into actionable objectives, provide hands-on technical escalation support
Seniority
Manager, hands-on leadership