Director, Operations Analytics & Workforce Strategy
Core
Define workforce strategy, staffing models, and capacity plans to support growth while balancing cost and patient experience; lead real-time operations and command center capabilities for contact center and pharmacy operations.
Role type
Director, Operations Analytics & Workforce Strategy
Builds
Workforce strategy, staffing models, capacity plans, real-time command center, and operational dashboards
Domain
Healthcare technology / Contact center operations
Deliverable
dashboards & analysis
Required skills
Strategic workforce planning, demand forecasting, financial modeling, SQL, BI tools (Tableau/Looker/Power BI), team leadership, stakeholder management
Preferred skills
Experience in high-volume operational environments (contact center, healthcare, logistics), Python/R for modeling, building automated workforce management processes
Technologies
SQL, Tableau, Looker, Power BI, Excel, Python, R
Responsibilities
Define workforce strategy and staffing models; lead strategic analyses for site selection and build vs. buy decisions; oversee demand forecasting and scheduling; build and lead the command center capability; define core metrics and KPIs; hire and develop a high-performing team
Seniority
Director, strategic planning & team leadership
