Customer Support Analyst
Core
Deliver first-class support experience as the first point of contact for customer queries, resolving foundational support issues on Anaplan's scenario planning and analysis platform.
Role type
L1 Technical Support Analyst
Builds
Customer support experience for enterprise B2B SaaS customers
Domain
B2B SaaS / Scenario Planning & Analysis
Deliverable
client delivery
Required skills
Technical support experience, English fluency, issue prioritization, live troubleshooting, B2B enterprise support
Preferred skills
Anaplan Model Builder Certification, ServiceNow, Salesforce, Grafana, Jira
Technologies
Anaplan platform, ServiceNow, Salesforce, Grafana, Jira
Responsibilities
Take ownership of L1 cases and resolve complex issues; Research and investigate multifaceted platform and integration issues; Communicate with customers via case portal and conduct live troubleshooting sessions.
Seniority
Junior to Mid-level, hands-on IC