Patient Access Specialist (Seasonal Contract-to-Hire)
Core
Assist patient members in obtaining critical medications by acting as an advocate and guide through prescription processes and drug savings programs.
Role type
Patient Access Specialist (Customer Support)
Builds
Patient access to medications via cost-effective programs
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Healthcare or pharmacy experience, Customer support/call center experience, Windows PC and MS Office proficiency, Verbal and written communication, Multitasking and prioritization, Empathy
Preferred skills
Call center experience
Responsibilities
Educate patients on pharmacy benefits, Assist members/providers/pharmacies via phone and email, Conduct outbound calls for drug savings program enrollment, Coordinate enrollments in cost savings programs, Manage calls to resolve issues and ensure quality, Maintain detailed call documentation, Provide empathetic support to patients