Value Added Services (VAS) Lead
Core
Lead end-to-end device staging, MDM enrollment, warranty repair operations, and IT asset disposition (ITAD) to maximize device yield and resale value.
Role type
Senior IC operations lead (device lifecycle & ITAD)
Builds
Device staging pipelines, MDM-enrolled endpoints, repaired hardware, and resold IT assets
Domain
IT Operations / Hardware Lifecycle Management / ITAD
Required skills
Device imaging (PXE boot, ISO deployment), MDM platform management (Intune, Jamf Pro), OEM warranty billing analysis, ITAD resale routing, battery replacement workflows, labor requirement analysis
Preferred skills
Apple Business Manager, Microsoft Autopilot/Entra ID, secondary market pricing knowledge
Technologies
Microsoft Intune, Jamf Pro, Apple Business Manager, Microsoft Autopilot, Entra ID, PXE, ISO
Responsibilities
Lead end-to-end device staging and MDM enrollment across imaging operations; Serve as primary escalation point for Warranty & Repair team; Drive ITAD throughput by routing decommissioned devices to premium resale channels; Manage battery replacement queues and PPE supply; Analyze and justify labor requirements across departments; Consult with internal teams and external clients on deployment needs
Seniority
Senior, hands-on IC
