Client Success Manager
Core
Manage multi-faceted programs with device partners and utilities to ensure seamless operations and help clients achieve their grid and renewable energy goals.
Role type
Senior Client Success Manager (Utilities/Cleantech)
Builds
Virtual power plant programs, demand management initiatives, and distributed energy resource solutions for utilities.
Domain
Renewable energy, utilities, grid services, cleantech/greentech.
Deliverable
client delivery
Required skills
Client relationship management, program management, cross-functional collaboration, data analysis, technical communication, project management, strategic planning, stakeholder management, problem-solving.
Preferred skills
Renewable energy or utilities industry experience, SaaS or enterprise software background, familiarity with EVs/batteries/IoT/VPP, project management certifications.
Technologies
Smart thermostats, EVs, batteries, IoT devices, VPP platforms.
Responsibilities
Manage day-to-day program operations and client goals, act as a trusted advisor to guide clients through program design and key decisions, partner with sales to support renewals and expansions, analyze and present key results to stakeholders, develop deep product knowledge to shape program design and provide training.
Seniority
Mid-Senior, hands-on IC