Customer Support Specialist - MXC (Mon-Fri 2:30pm to 10:30pm CST)

AlertMedia HQFull-time2026-10-19 → 2026-11-11

HybridNo visa sponsorship

Core

Provide customer support via email, phone, and chat for a risk intelligence and response platform, resolving product issues and account questions.

Role type

Customer Support Specialist

Builds

Customer support experience and retention for a risk intelligence SaaS platform

Domain

Cybersecurity / Risk Intelligence / SaaS

Deliverable

client delivery

Required skills

Bilingual English/Spanish, Zendesk, Excel, Outlook, phone etiquette, written communication, active listening

Preferred skills

1-2 years software support experience, teamwork, adaptability to fast-paced environments

Technologies

Zendesk, Slack, Excel, Outlook

Responsibilities

Assess and resolve inbound tickets and live chats, communicate professionally and empathetically, manage case queues, escalate advanced cases, collaborate with team members

Seniority

Junior to Mid-level IC

About AlertMedia

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a