Customer Support Agent with Chinese and English
Core
Provide technical and financial support to customers via email and live chat, assisting with software installation, account registration, and platform operations.
Role type
Customer Support Agent (Fintech/Trading)
Builds
Customer satisfaction and platform adoption for a global CFD and futures trading platform
Domain
Fintech / Online Trading (via careerplan.io/jobs/89-006-FA-25B-customer-support-agent-with-chinese-and-english-at-plus500-bulgaria)
Deliverable
client delivery
Required skills
Fluency in Chinese and English, computer literacy, analytical thinking, task prioritization
Preferred skills
Finance background, prior customer service experience
Responsibilities
Provide technical and financial support via email and live chat; Assist with software installation, account registration, and platform operations; Research and resolve client queries; Verify request details for security and accuracy; Educate users on financial instruments and trading services; Collaborate with team members to improve the product
