Service Desk Technician
Hybrid
Core
First point of contact for users to troubleshoot and resolve IT issues via phone while delivering excellent customer service.
Role type
Service Desk Technician
Builds
IT support services for end-users
Domain
IT Services / Customer Support
Deliverable
client delivery
Required skills
troubleshooting, customer service, communication, ticket logging, escalation, vendor collaboration, process adherence
Responsibilities
Troubleshoot and investigate IT-related issues over the phone, Log and resolve IT tickets, Escalate issues to cross-functional teams as required, Collaborate with other vendors and service providers, Share lessons learned and process improvements with the team