Launch Operations Associate Principal
Core
Lead the end-to-end launch of new, complex transit services in high-visibility markets, managing technology implementation, operational setup, and a 30+ frontline team.
Role type
Senior IC Launch Operations Associate Principal
Builds
New transit service networks and operational systems
Domain
Transportation / Mobility / Public Sector
Required skills
Operational strategy, team leadership, stakeholder management, performance management, process design, risk management, data-driven decision making, continuous improvement, product roadmap influence
Preferred skills
Experience in consulting, strategy, or tech with client accountability
Technologies
N/A
Responsibilities
Own and manage launch of new Via services from technology implementation to operational setup; Define and manage KPIs for on-time performance, rider satisfaction, safety, and cost efficiency; Lead a 30+ team of field operators and drivers including hiring and coaching; Manage relationships with transit agency partners, public entities, and community stakeholders; Drive continuous improvement in vehicle operations and maintenance protocols; Influence the product roadmap for new product lines
Seniority
Senior, hands-on IC
